MAINTENANCE

We take on the stress of making sure your site is protected, maintained, backed up and secured. These days websites require more than just a set-it-and-forget-it attitude. With constant refinements, updates, backups and security checks your website can perform at its best.
 

Don’t Love Editing Websites? We Do!

You’ve spent time, money and effort on your website and it continues to take up your time. Updates, security fixes and constantly updating content can make you feel like you are working for your website instead of it working for you. You need someone who cares about your website as much as you do, someone who loves updating it and values your time.

You need a website care

Backups You Can Count On

It’s one of the worst feelings in the world: you make a small change to your website and it breaks everything, or you log in one day to find you’ve been hacked! You no longer have to worry about it.

Updates Taken Care Of

WordPress is amazing, always updating and changing to bring you the best platform possible. But without constant updates your site could be vulnerable to bugs in the code or hackers.

Security Before You Need It

Malicious software can cause havoc on your website for months without being detected. By proactively checking for malware and known vulnerabilities you can protect your site and your users.

Content Updates

New office address? Updating your phone number? Changing your business hours? Updating your bio? Content changes are included as part of your monthly support package, just ask.

Design Updates

Need to add, remove or change a photo? How about updating an icon or changing a colour on your site? No problem. We’re here to help ensure your site is always looking its best.

Support Time

Sometimes you try to change something and it all goes wrong. With dedicated website support time each month We’ll help you to make sure your website is running smoothly and at its best.

Detailed Reports

Each month you’ll receive an executive summary that shows everything that has been done to your website. The report is easy to understand and can help you get a better understanding of what it takes to manage your website.

View Sample Report

Monthly Maintenance

When you last logged in to your website how many updates were waiting for you? Updates do more than just add a few new features, they also provide critical security fixes. Not applying updates can make your site vulnerable and put users at risk.

See Latest Vulnerabilities

Support Time

For many people, the support time alone makes their website care plan worth it. Included with each plan is a dedicated amount of time for troubleshooting, content/design updates and Q&A. It’s like having your very own personal tech-guys.

HOW VALUABLE IS YOUR COMPANY'S MOST IMPORTANT MARKETING ASSET?

Having trouble deciding on a package? Give us a call at +86 155 4944 6078 and one of our design consultants will be able to guide you through your decision. You can also send us an email to hello@dephlexcreatives.com

Frequently Asked Questions

What maintenance options do you offer?

We have 3 options. Each depends on your website and your business needs. How often do you update your website? How many visitors do you have in a given month? Are you selling products and services?

What tasks are included in my allowance?

Your monthly support time covers a whole range of tasks, such as: content updates (changing an address, adding some text, updating your bio…), design improvements (swapping out a photo, changing an icon, altering your menu…), education-support (how do I change this?), tech-support (this isn’t working right)… And a whole lot more! If it is to do with your website and can be done within your monthly allowance then just let me know and I’ll get it done.

Depending on the amount of support time you receive each month there are obviously some things which can’t be done. If you’d like to add new functionality, make sweeping changes to your design or implement a whole new page template then this may result in an hourly quote – but no work will ever be charged without you agreeing to it first.

How long does it take to complete the changes?

It depends on the number of change requests and the type of change. It may also depend on how busy we are on that given day. Our goal is 24-48 business hours upon receiving the change requests. You’ll get a unique ticket number so you can track communication and status. You’ll always know where you are in the process of your change.

What add-on services do you offer ?

We offer an arrange of digital marketing services that can help augment your website’s success. From optimizing your website to getting your company on Google’s first page. There is no one answer or one way to do do this so we take a bigger picture and top-down approach before we begin.

What does Strategy call include?

Strategy Call. Manager & Partner monthly clients receive a 1-hour private coaching call to review ways we can improve their website or their business marketing and how we can help solve those through WordPress or 3rd party tools.

Does the monthly time rollover?

Just like any retainer the monthly time is there for you every month to reserve your place in the queue, therefore it does not roll over. But don’t worry, you will receive your full allocated time each month and if for some reason that wasn’t possible due to a problem on our end, We will transfer any unused time to the following month.

What happens when I reach my hourly limit?

Whenever you need anything doing to your website just email us your requests and we’ll get to it. We’ll continue working on your tasks until your allocated time is reached, at which point the work will stop and you will have two options: 1) continue the work at the discounted billable hourly rate (¥150/hour ), or 2) continue the work where we left off next month.

You will receive a notification once your dedicated support time is used up and you will never be unknowingly charged for more work without it first being discussed with you.

What if i pass on the care plan?

If you decide to decline our maintenance plan, there’s a lot that can go wrong. Here are the top reasons I recommend you make sure your website is maintained:

  • The site will not be optimized which leads to poor performance, slow loading times and a gradual loss of Google SEO rankings.
  • The site’s tools, plugins, themes and WordPress itself will quickly go out of date which is the #1 leading cause of website hacks. It’s incredibly important to keep ALL your website tools and plugins up-to-date.
  • You’ll have no backups or restore points so if the site get hacked or breached, you could lose all your content, pages and Google ranking.
    You won’t get a monthly report overviewing your site traffic, page views, etc.
  • Most importantly, you won’t have us as your trusted webmaster to assist you with quick updates, tweaks, website issues, etc. Often you’ll have to try getting a hold of your hosting company for any assistance.
What happens if something breaks while on the plan?

The purpose of the website care plans is to provide a preventative approach to keeping your website safe and secure. That being said, the bad guys are always getting smarter and trying new ways to mess with websites. Sometimes things may slip through the net and when that happens I’ll be here to help.

If something goes wrong (whether that’s because of a technical error, a user error or a sneaky hacker!) We’ll be in your corner fighting to get your website back online. Using your website backups, restoration and cleanup efforts you’ll be back online in next to no time.

What if i pass on the plan and my site gets hacked?

We can take care of getting the site cleaned for an initial cleanup fee of ¥500 then we can immediately get your site on our monthly plan to make sure it remains clean and protected from hacks.

How do we communicate?
Email is always the best form of communication because it yields the fastest response. Through email, you will be able to reach me wherever you or I am – even if we are in different time zones. Instead of trying to schedule a time to chat you can shoot your question or request over by email and We’ll get to it as soon as possible. We’ll also be able to send you annotated notes and screenshots so that your questions can be answered more clearly.

That said, phone calls are possible (upon request) but are charged at an hourly rate. This is because whereas email can be picked up and actioned quickly, a phone call is more time consuming and requires time away from work.

What if I need more hours?

If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at a discounted Care Plan rate of ¥150/hr. Our normal hourly rate is ¥250/hour.

Can I really cancel anytime?

Absolutely. We are looking to create long-lasting, trusting relationships with clients and their websites. We’d hate to see you go but understand that no one likes to be locked into a contract. Request a cancellation via email to support@dephlexcreatives.com, and We will immediately stop your next payment.

Can I sign up again later?

Absolutely, as long as there is an available slot you will be able to join one of our care plans again.
As part of the new signup process, you will need to purchase a Website Tune-Up so we can evaluate your website again prior to your plan starting.

What if your website was not built by us?

The website care plans are for sites that we build or re-design, however, we value clients who are looking for a long-term relationship with a dedicated webmaster.

To help serve you better We first like to do a Website Health Check to become familiar with the website, how it was built and any potential issues that may arise. We will perform all the standard update and monitoring tasks included in the Tech care plan, as well as create a full website backup. Most importantly We will make a list of issues to fix and make suggestions for improvements that may be required in order get you on a website care plan. The Website Health Check is a fixed price of ¥500.

Website Feeling Neglected?

If it’s been a while since your website has had some TLC then our Website Tune-Up will fast-track your website to better health. This comprehensive check-up includes everything in the Tech care plan along with 2 hours of fixes and adjustments for a simple one-time payment.

All new care plan clients receive a complimentary Website Tune-Up.

¥500

ONE TIME FEE

NEED HELP? CALL US AT +86 155 4944 6078

Dephlex Creatives

 

 

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hello@dephlexcreatives.com
+86 155 4944 6078     
Wuhan, Hubei                           
China.